The Consumer Code for Home Builders applies to home buyers who, on or after 1st April 2010, reserve to buy a new or newly converted home built by a home builder under the insurance protection of one of the supporting Home Warranty bodies.

The Code consists of a set of key principles that home builders (who are registered with a supporting Home Warranty body e.g. such as the NHBC) must adopt in support of the interests of new home buyers.

Further information

Countryside supports the code and encourages you to visit the Consumer Code for Home Builders website, where you will find further detailed information regarding the Code.

Consumer Code for Home Builders


Consumer Code for Home Builders logo

In essence the purpose of the Code is to ensure Home Buyers:

  • will be treated fairly
  • understand the service levels to be expected
  • are provided with reliable information to help make their decisions
  • if dissatisfied, understand how to access speedy, low-cost dispute-resolution arrangements.
Trinity Place, Becontree
Trinity Place, Becontree Heath