Sales consultant Stonefield edge with customers Sales consultant Stonefield edge with customers

Customer Service

Sales consultant with Customer at Rochester Riverside marketing suite

When you buy a Countryside home we want you to be confident you’ve made the right choice.

We back this up with rigorous and regular inspections during construction so we can identify and rectify any issues before you move in.

When your property is ready our Customer Service team inspect it once more to make sure it meets the high standards Countryside is renowned for.

To ensure this peace of mind we offer a new homes warranty so you know your home will be delivered to the standard we promise.

We also adhere to the Customer Charter so you can be sure you are treated fairly at all times, that you are given reliable information about your purchase and that you know how to access the dispute resolution scheme.