From a colleague to a customer

Open plan living area with skylight windows

It means a lot when one of our own chooses to buy a Countryside home and Phoebe, a senior customer care advisor here at Countryside, has done just that! 

Phoebe (27) and her boyfriend Tom (26) have been together for three years and have just bought their first home together at Rivers Edge in Warrington. 

Buying a new home is a big investment and for us it speaks volumes when our colleagues put their unwavering trust in us, but we’ll let Phoebe do the talking. 

Added value

"As I work for Countryside I see the homes all the time, so I am really familiar with everything. The homes are a much better standard and the skylights are a major selling point for us.

"The specification that comes as standard is really great. We’ve been able to choose from a variety of options for our tiles, kitchen cupboards and worktops.

"It takes a huge job off us - with these options we can move straight in and not worry about changing anything. 

Exceptional experience

If you happen to come across Phoebe on your journey, you’ll know that she’s been in your shoes and is talking from experience. 

“Making a decision was impossible! But it’s all really exciting and we've really enjoyed the whole process.

"The sales consultants have made everything so easy and have been in constant communication with us, which has also been a huge help."

A future full of excitement

Just like all of our other buyers, Phoebe and Tom can’t contain their excitement.

“Having a garden was really important to us and it's great it's such a good size. We've already sorted our patio, but we still want to get an outside table and chairs set - and we've just bought a chiminea!

"For our home, I'm hoping to have a home office and we've already planned our furniture, such as a corner sofa and a dining table. I think we'll be able to do a lot more once we’re all moved in and have a feel for the place."